Refund and Returns Policy

 

Returns and Refunds Policy – Tiril Spices

Shop pure, clean Indian spices with confidence. Our hassle-free returns and refunds policy ensures your satisfaction. Updated: April 2026

🛡️ Worry-Free Shopping at Tiril Spices

7-Day Returns Window: Return eligible products for full refund or replacement. No hassle, just quality spices delivered right.

Initiate Return Now

FSSAI compliant policy for spice lovers in India. Pure spices, pure trust.

🎯 What Can You Return?

  • Damaged or Defective Products: Broken seals, spoiled spices, or manufacturing defects.
  • Wrong Product Delivered: Received different spice, quantity, or variant than ordered.
  • Not Satisfied? No-questions-asked returns within 7 days for unopened, unused packs.

Note: Perishable food items like opened spices cannot be returned for hygiene and FSSAI safety reasons.[web:27][web:31]

⏰ Return Timeframe

Notify us within 7 days from delivery date. Process your return request online or via WhatsApp for fastest resolution.[web:22][web:28]

Issue Type Eligible for Return Refund/Replacement Time
Damaged Packaging Yes 3-5 business days
Wrong Item Yes 2-4 business days
Unopened, Unsatisfied Yes (7 days) 5-7 business days
Opened Spices No (hygiene) N/A

📦 How to Return Your Tiril Spices Order

  1. Generate Return Request: Email [email protected] or WhatsApp 9853084829 / 9556834014 with Order ID, photos of issue, and reason.
  2. Get Return Label: We’ll email free return shipping label (prepaid for metro cities).
  3. Ship Back: Pack securely, drop at pickup point within 3 days.
  4. Receive Refund/Replacement: Processed in 3-7 business days to original payment method or new dispatch.

Free Returns: On us for verified issues. Shipping fees non-refundable for change-of-mind returns.[web:23][web:26]

💰 Refund Process Details

  • Full amount refunded (including taxes) for eligible returns.
  • Original payment method: UPI, card, wallet – credited in 5-7 days.
  • Store credit option for faster processing (instant).
  • Cancellation before dispatch: Instant full refund.

We aim for 100% satisfaction. Track your refund status via email updates.[web:22][web:32]

❌ Non-Returnable Items (Spice Specific)

  • Opened or used spice packs (FSSAI hygiene compliance).
  • Custom blends or personalised orders.
  • Products past 7-day window.
  • Orders without original packaging/invoice.

Pro tip: Check spice freshness on arrival – our cold-ground spices stay aromatic for months![web:27][web:31]

🔗 Frequently Asked Questions (FAQ)

What if my spices arrived spoiled?

Photograph immediately and contact us within 48 hours for free replacement + refund option.

Can I exchange for a different spice?

Yes, if unopened and within policy. Treat as return + new order.

Do you charge return shipping?

Free for defects/wrong items. Customer pays for change-of-mind (₹99 flat).

International orders returns?

Currently India-only. Contact support for case-by-case.

Ready to Start Your Return?

Get in touch – we’re here to help!

  • 📧 [email protected]
  • 📱 WhatsApp: 9853084829 | 9556834014
  • 🕒 Response: 24 hours (Mon-Sat)
Contact Support

 

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