These Terms and Conditions govern your use of the Tiril website (tiril.in) and any purchases made through our online store. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully before using our services.
Effective Date: April 21, 2026 Business Name: Tiril Website: tiril.in Location: Bhubaneswar, Odisha, India
1. Acceptance of Terms
By visiting tiril.in, browsing our products, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.
2. Products and Pricing
All products listed on tiril.in are subject to availability. We reserve the right to modify, discontinue, or update product listings without prior notice. Product images shown on the website are for representation purposes only and may slightly differ from the actual product.
All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Tiril reserves the right to change prices at any time without prior notice. The price applicable to your order will be the price displayed at the time of placing the order.
3. Orders and Payment
By placing an order on tiril.in, you are making an offer to purchase the selected products. We reserve the right to accept or reject any order at our discretion. An order confirmation sent to your registered email does not constitute final acceptance until the order is dispatched.
We accept payments through the payment methods available at checkout including UPI, debit/credit cards, and net banking. All transactions are processed securely. Tiril does not store your payment details on our servers.
4. Shipping and Delivery
We aim to dispatch orders within the timeframe stated on the product page or at checkout. Delivery timelines are estimates and may vary depending on your location, courier service availability, and other factors beyond our control. Tiril is not responsible for delays caused by third-party logistics providers.
Shipping charges, if applicable, will be displayed at checkout before you complete your order. For orders meeting the free shipping threshold, no additional delivery charges will apply.
5. Returns and Refunds
We want you to be satisfied with every purchase. If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with supporting photographs. We will review your request and offer a replacement or refund as appropriate.
Returns are accepted only for products that are damaged, defective, or incorrectly delivered. We do not accept returns for products that have been opened, used, or tampered with. Perishable food products are non-returnable unless they are found to be defective or damaged upon delivery.
Approved refunds will be processed within 7 to 10 business days to your original payment method.
6. User Account and Responsibility
If you create an account on tiril.in, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Please notify us immediately if you suspect any unauthorised use of your account.
You agree to provide accurate and complete information when registering or placing orders. Tiril is not liable for issues arising from incorrect information provided by the user.
7. Intellectual Property
All content on tiril.in including text, images, logos, product descriptions, and design elements are the intellectual property of Tiril and are protected under applicable Indian copyright and trademark laws. You may not reproduce, copy, distribute, or use any content from this website without prior written permission from Tiril.
8. Contract Manufacturing Terms
For contract manufacturing inquiries submitted through our website, the terms of engagement including pricing, production timelines, minimum order quantities, packaging specifications, and quality standards will be agreed upon separately in writing between Tiril and the client before any production begins.
Tiril reserves the right to decline any contract manufacturing request without providing a reason. Submission of an inquiry form does not guarantee acceptance of the manufacturing request.
9. Limitation of Liability
Tiril’s liability in connection with any purchase or use of our products and services is limited to the value of the order placed. We are not liable for any indirect, incidental, or consequential loss or damage arising from the use of our website, products, or services.
10. Privacy and Data
We are committed to protecting your personal data. Any information you provide through our website is used solely for order processing, communication, and service improvement purposes. We do not sell or share your personal data with third parties for marketing purposes. Please refer to our Privacy Policy for full details on how we handle your data.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from the use of this website or purchase of products will be subject to the exclusive jurisdiction of the courts in Bhubaneswar, Odisha, India.
12. Changes to Terms
Tiril reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this page periodically to stay informed about any updates. Continued use of the website after changes are posted constitutes your acceptance of the updated terms.
13. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us through the Contact page on tiril.in or reach out to us directly at our Bhubaneswar, Odisha office.
